Impressing global organizations is an honor—but impressing local concierges? Crucial.
Le Rêve – The Dream at Wynn Las Vegas
Each year, the Southern Nevada Hotel Concierge Association names its picks in 25 categories—from entertainment to air tours, dayclubs and dining—in a gala celebration. In its 2018 Top Honors Awards gala, held April 29, Wynn took home more awards than any other resort in the city for another consecutive year, including its unprecedented eighth successive award for Le Rêve – The Dreamas Best Production Show.
In addition to its Best Production Show award, this year’s awards were: Best Asian, to Wing Lei for the second time; Best Spa, to The Spa at Encore for the third consecutive year; Best Italian, to Sinatra for the third consecutive year; Best Steakhouse, to SW Steakhouse for the fourth time; Best Dayclub, to Encore Beach Club for the fourth time; and Best Nightclub, to XS for the fourth time.
Wing Lei at Wynn Las Vegas
And while Wynn’s management and employees love the recognition of the awards they receive from the association and other organizations, it’s not an award for the award’s sake they’re after, says Rick Gray, General Manager of Entertainment Operations. “Wynn has never been and hopefully never will be an easy place to work, because we only demand one thing of everybody who works here: excellence,” he says. “And because of that, people who work here believe that we’re in the best place, that we give the best service. When you demand a lot, you bring in the people who believe they’re at the top of their game and who want to stay at the top.”
Sinatra at Encore
That eighth consecutive award for Le Rêve – The Dream, specifically, acts as both affirmation and motivation. “The first year you get the award you think, this is great—and then if you’re lucky enough to get it more times, then there’s a fear factor of not getting it. We ask people to do a lot in this show, and in the last two years we’ve undergone enormous change. We’ve always been a show about change, and this tells the cast and crew that all that hard work and the extra hours paid off.”
Encore Beach Club
What’s particularly significant about recognition from the Southern Nevada Hotel Concierge Association, Gray points out, is that the 28-year-old association, which prepares its concierges for membership in Les Clefs d’Or USA and includes concierges from 18 Las Vegas member hotels, “is our peer group. These are people who live here and sell our show, our restaurants and our experiences, and they hear back from their customers.” And while, Gray says, Wynn employees don’t focus on “Oh my gosh, we’ve got to win the Five Star or the Five Diamond… This is just affirmation of who we are as workers and of our culture. It’s important when you look in the mirror in the morning. Every day I walk in I’m proud to work here.”